Frequently Asked Questions
Find answers to common questions about WiseVPN
Getting Started
What is a VPN and why do I need one?
A VPN (Virtual Private Network) creates a secure, encrypted tunnel between your device and the internet. You need a VPN to protect your privacy, secure your data on public WiFi, access geo-restricted content, and prevent ISPs and advertisers from tracking your online activity.
How do I set up WiseVPN?
Setting up WiseVPN is easy:
- Create an account and choose a subscription plan
- Download the WiseVPN app for your device
- Install and log in with your credentials
- Click "Connect" to start protecting your connection
Which devices are supported?
WiseVPN supports Windows, macOS, iOS, Android, Linux, routers, and browser extensions for Chrome and Firefox. You can use WiseVPN on up to 10 devices simultaneously with a single subscription.
Privacy & Security
Does WiseVPN keep logs? (100% NO-LOGS GUARANTEE)
✅ Absolutely NO. We have a VERIFIED 100% strict no-logs policy.
WiseVPN operates under an absolute, auditable zero-logs policy. We do NOT track, collect, or store ANY logs of your online activity:
- ✗ Zero browsing history — We never see what websites you visit
- ✗ Zero traffic data — We never inspect packet contents
- ✗ Zero IP addresses — Neither your real IP nor VPN IP is logged
- ✗ Zero DNS queries — We don't track domain lookups
- ✗ Zero connection logs — We don't track session timestamps
- ✗ Zero bandwidth patterns — We don't monitor usage
Our infrastructure is designed to make logging technically impossible. When law enforcement requests data, we have nothing to provide — because we never collected it.
We only collect minimal information needed for account management (email and payment info processed by third parties).
What encryption and protocol does WiseVPN use?
WiseVPN exclusively uses WireGuard®, the most modern and secure VPN protocol available. WireGuard provides:
- ChaCha20 encryption - Superior security and performance
- Minimal codebase - ~4,000 lines vs OpenVPN's 400,000+ (easier to audit, fewer vulnerabilities)
- Lightning-fast speeds - Up to 4x faster than traditional protocols
- Perfect Forward Secrecy - Each session uses unique encryption keys
- Independently audited - Open-source and peer-reviewed by security experts
Our WireGuard implementation is hosted on secure DigitalOcean infrastructure for maximum reliability and performance.
Can my ISP see what I'm doing with a VPN?
No. When you're connected to WiseVPN, your ISP can only see that you're connected to a VPN server. They cannot see which websites you visit, what you download, or any of your online activities. All your traffic is encrypted and routed through our secure servers.
What is a kill switch?
A kill switch is a safety feature that automatically blocks all internet traffic if your VPN connection drops unexpectedly. This prevents your real IP address and data from being exposed during connection interruptions. WiseVPN includes an automatic kill switch on all supported platforms.
Billing & Subscriptions
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and cryptocurrency (Bitcoin, Ethereum). All payments are processed securely through our encrypted payment gateway.
Do you offer a money-back guarantee?
Yes! We offer a 30-day money-back guarantee for all first-time subscriptions. If you're not satisfied with our service, simply contact our support team within 30 days of your initial purchase for a full refund.
How do I cancel my subscription?
You can cancel your subscription at any time from your account dashboard. Go to Settings > Subscription > Cancel Auto-Renewal. Your service will remain active until the end of your current billing period.
Do subscriptions auto-renew?
Yes, all subscriptions automatically renew at the end of each billing period to ensure uninterrupted service. You'll be notified before each renewal and can cancel auto-renewal at any time from your account settings.
Is there a free plan? Will I see ads?
Yes, WiseVPN offers a free plan with limited features. Here's what you need to know:
Free Plan:
- Shows advertisements (Google AdMob)
- Limited server selection
- Standard speed
- WireGuard protocol included
Premium Plans (Monthly/Annual/2-Year):
- ✨ Completely ad-free - No advertisements ever
- Access to all 2000+ servers in 75+ countries
- Fastest servers with unlimited bandwidth
- Priority customer support
- Connect up to 10 devices simultaneously
💡 Upgrade to any Premium plan to remove all ads and unlock the full WiseVPN experience!
Technical Questions
Will WiseVPN slow down my internet?
No! WiseVPN is designed for speed. Thanks to our use of WireGuard protocol and DigitalOcean's premium infrastructure, most users experience minimal to no speed reduction:
- WireGuard is 4x faster than traditional VPN protocols
- DigitalOcean servers provide enterprise-grade performance and 99.9% uptime
- ICMP ping testing helps you find the fastest server for your location
- Unlimited bandwidth on Premium plans ensures no throttling
For optimal performance, our app automatically recommends the fastest server based on real-time speed tests.
What technology powers WiseVPN?
WiseVPN is built on cutting-edge, privacy-first technology:
- VPN Protocol: WireGuard® - Modern, audited, and extremely fast
- Server Infrastructure: DigitalOcean cloud - Enterprise security and reliability
- Backend Platform: Appwrite - Open-source, secure account management
- Speed Testing: ICMP ping to public endpoints - Compliant with Play Store policies
- Encryption: ChaCha20 cipher with Poly1305 authentication
- Advertising (Free Plan): Google AdMob - Removable with Premium upgrade
All components are chosen for security, transparency, and performance. Our open-source choices ensure you can verify our privacy claims.
Can I use WiseVPN for streaming and torrenting?
Yes! WiseVPN works with popular streaming services like Netflix, Hulu, Disney+, and more. We also support P2P/torrenting on dedicated servers with unlimited bandwidth. Our streaming-optimized servers ensure smooth, buffer-free viewing.
How many devices can I connect simultaneously?
With WiseVPN, you can connect up to 10 devices simultaneously on most plans. This means you can protect your phone, laptop, tablet, and more all at the same time with a single subscription.
What should I do if the VPN isn't connecting?
Try these troubleshooting steps:
- Check your internet connection
- Try a different server or protocol
- Restart the WiseVPN app
- Update to the latest app version
- Check firewall/antivirus settings
- Contact our 24/7 support if issues persist
Still Have Questions?
Our support team is available 24/7 to help you with any questions or issues.